The Prince of Wales has emotionally embraced the families of Kosovan people who have been missing since the country's conflict in 1999.
Charles heard from relatives of some of the 1,668 people still missing when he attended a meeting at the offices of President Atifete Jahjaga in Pristina.
He was in the capital with the Duchess of Cornwall for the last leg of their tour of the Balkans, a region torn apart by the conflict during which 4,500 people disappeared.
After laying a bunch of white roses at a memorial for the missing, the Prince and the Duchess greeted crowds of adoring well-wishers.
One woman, 55-year-old Elvane Dana, told the Prince 10 members of her family were taken - including her 16 and 18-year-old sons - from their home and that only eight had returned.
They were taken from Glakova on May 10, 1999, and almost 17 years later are still unaccounted for.
On hearing her story, the Prince leaned in to give her a hug, having been visibly moved by the plight of the families.
Taking a deep breath, and holding back tears, Ms Dana said: "I am so honoured. I have a special respect for the UK and we need all the help we can get.
"I am touched the Prince took the time to hear my story and that he so lovingly hugged me."
More people went missing from Glakova in the south-west of the country during the war than anywhere else.
Charles then moved along the line of locals, embracing a number of other women with similar heartbreaking stories.
Earlier, he met representatives from the Red Cross and the European Union who are aiding Kosovo in its attempts to identify victims and investigate mass graves.
During her meeting with Charles, Ms Jahjaga awarded him the Order for Peace, Democracy and Humanism.
The gold medallion and certificate were presented to the Prince for his "lifelong contribution to supporting peace, harmony and better understanding between people in Kosovo and beyond".
Receiving the honour, he said: "Thank you very much - I shall treasure it. How wonderful, I am deeply touched."