Ryanair’s chief executive Michael O’Leary has slated a passenger who complained about the airlines’ excess charges on Facebook, calling her an idiot who deserves to pay for her stupidity.
Suzy McLeod wrote an irate post on the company’s Facebook page after having to pay £236 to print out boarding passes for her family's return home.
The mother of two caused an internet phenomenon after her cause was backed by more than 350,000 people.
Suzy McLeod did not have internet to print out the boarding pass at her remote villa but had saved the booking reference on her phone
However outspoken O’Leary slammed the “stupidity” of McLeod and said he will not be rethinking the added charges.
The chief executive launched a foul-mouthed tirade at the 35-year-old saying: “We think Mrs McLeod should pay €60 for being so stupid.
“She wasn’t able to print her boarding card because, as you know, there are no internet cafes in Alicante, no hotels where they could print them out for you, and you couldn’t get to a fax machine so some friend at home can print them and fax them to you.
Michael O'Leary did not give the mother a refund, despite over half a million people supporting her
“She then comes home and gets on Twitter, God help us all, and somehow we are going to change our policies. No we’re not.
“Mother pays £200 for being an idiot and failing to comply with her agreement at the time of booking.
“She wrote to me last week asking for compensation and a gesture of goodwill.
“To which we have replied, politely but firmly, thank you Mrs McLeod but it was your f***-up and if you screw up, you compensate us and you send us a gesture of goodwill.”
Following his tirade, Ms McLeod told the Mirror: “His comments say a lot about his airline. They’re so rude. Why should anyone have to spend their precious time abroad having to find a cafe or a hotel to print out their pass?”
Her story is echoed by hundreds of other customers on the company's Facebook page, whose "wall" has effectively been hijacked by angry passengers.
Although her post was removed by the company, many other users can be seen calling for it to be put back on.