26-30 Railcard Website Crashes As Bargain-Hunting Millennials Try To Bag Trial Discount

'It's like trying to get Glastonbury tickets. I never get them either.'

The website selling the new 26-30 railcards has crashed as bargain-hunting millennials attempt to bag one of the coveted trial discount cards on offer.

National Railcards said the webpage had gone down after an “unprecedented” number of people visited the site on Tuesday morning, as a nationwide trial of the railcard was launched.

The one-year railcard for 26 to 30-year-olds costs £30 and offers a third-off most fares in England, Scotland and Wales. There are just 10,000 available.

This is the second phase of a rollout which started in December with the Greater Anglia train line, when 10,000 cards were also made available.

The website selling 26-30 railcards has crashed as an 'unprecedented' number of people try to bag one of the discount cards
The website selling 26-30 railcards has crashed as an 'unprecedented' number of people try to bag one of the discount cards
National Railcards

Frustrated commuters who said they had been trying to buy a railcard “since 7.30am” and called the website crash “a shambles”, while others compared it to trying to get tickets for Glastonbury.

Meanwhile, successful buyers faced a worrying wait for confirmation of their purchase as emails about their orders were delayed.

It's almost as if you didn't expect anybody to try and get one...there are 5 million people in the UK eligible for 10,000 of these railcards but at the first hint of increased traffic the website crashes. Endless HTTP 503 errors. Well played 👏

— Daniel Stevanato (@Stevros1988) March 13, 2018

why did they only release limited amounts of 26-30 railcards. its a railcard not beyonce tickets. you've already had your trial, fuck off.

— divine hag (@dorkusmalorkus_) March 13, 2018

I have been trying for two hours! Why is it so rubbish?! I have been on hold for 25 mins and 40 mins respectively. I have been trying on my phone and PC this ridiculous

— Samantha Farndale (@s_amantha_f) March 13, 2018

It's like trying to get Glastonbury tickets.
I never get them either.

— Tim Heard (@tjrhd) March 13, 2018

@_Railcards I have just paid and no email and no sign of Railcard in my account? I have screen shot of payment and reference number.

— James Hawkins (@James_Hawkins22) March 13, 2018

Other irate commuters unable to get their hands one one of the railcards - which could save travellers thousands of pounds a year - criticised the small number of discount cards being released in the test run.

You’re treating these like Glastonbury tickets. Why on earth is there only 10k when the high cost of rail affects 5 million 26-30s? Joke.

— Jess Harriott-Kerr (@02JessicaH) March 13, 2018

I spend about £100 on train tickets a week. This 26-30 #railcard could save me £1000's. When it was announced, I built it into my yearly budget – it makes a huge difference! And then they let everyone down by only 'trialing' 10,000 and letting the buying system crash #railcard

— Catherine Allen (@_CatherineAllen) March 13, 2018

I've been trying all morning! The issue is with only 10,000 being available for the approx 5 million that qualify! Why not make train fares lower in general?!

— Jessica Gilman (@jessicagilman93) March 13, 2018

“Unprecedented”? Shows the total ignorance of National Rail towards the ridiculously high rail ticket prices. Either lower your prices or allow more people to access this railcard! Then you don’t get any “unprecedented” visitors to your website! Simple!

— Ulysse Kilim (@ulysseklm) March 13, 2018

National Railcards said the pilot scheme was only a trial to see if the cards are “useful for this age group”, adding that they will be rolled out for everyone “if the results go well”.

The company said in a statement on Twitter: “Due to the high volume of traffic the 26-30 Railcard website we understand some of you have been unable to access the 26-30 website.”

We've had an unprecedented number of people visiting our site for the 26-30 Railcard. Please bear with us, we've got the whole team working on it and hope we can have it back up shortly.

— National Railcards (@_Railcards) March 13, 2018

“Railcards are still available to purchase please check back shortly.”

The message continued: “We’ve had an unprecedented number of people visiting our site for the 26-30 Railcard.

“Please bear with us, we’ve got the whole team working on it and hope we can have it back up shortly.”

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