Patients Praise NHS Staff After Huge Cyber Security Attack

'Never seen such team work'.

NHS staff have been praised for their hard work as they continue to help patients during a huge cyber attack that has hit hospitals and GP surgeries across the country.

The attack hit communications and computers, forcing doctors to use pen and paper and staff to communicate by hand-held radios.

Many operations had to be cancelled as people’s records could not be accessed.

Anthony Brett, 50, was about to have a stent put in his liver at St Bartholomew’s Hospital to treat his cancer when he was told the procedure could not happen.

Anthony Brett outside St Bartholomew's Hospital in London
Anthony Brett outside St Bartholomew's Hospital in London
PA Wire/PA Images

His son Terence, 29, said doctors and nurses had been busy trying to minimise the impact on patients like his father.

He said: “All the hospital staff were running about everywhere, the nurses were very worried and very busy.

“The doctors were really worried about it too. They were trying to take everyone’s details down on paper because all the computers were shut down.

“It must be really hard for all the nurses to keep track of everything with all the hacking going on.”

One woman said her doctor had been “amazing” in helping her daughter get her prescription despite the outage.

Anthony Brett said of the hackers: “There are so many corporations out there they could be getting money from, but to do it to the NHS that does so much good for people, it’s just disgusting.

“They should be hung drawn and quartered.”

One nurse praised the teamwork at the Derbyshire Community Health Trust, despite the “shocking” attack.

Never seen such team work within the @DCHStrust such a shocking day for all. Well done to all staff!who would do this?! #nhscyberattack

— Jade Nurse (@jadeyjadebah) May 12, 2017

One woman praised her “amazing” doctor for sorting out her daughter’s prescription with pen and paper.

The @nhs today were amazing. Even with #nhscyberattack my doctor sorted my daughters' delayed prescription there + then by hand @NHSMillion

— Clare (@clare_saint) May 12, 2017

The doctor I saw this evening was excellent sadly I couldn't have a scan due to the hack but dr was great #nhscyberattack

— Mahala Mary Clarke (@mahalaclarke) May 12, 2017

Others praised the staff they met amid the system failure, including one woman who couldn’t undergo a scan because of what happened.

You'll find that even with the #nhscyberattack NHS staff will adapt & pull together for the good of their patients.That is what they do best

— Katy Sloan (@Evil_Katt) May 12, 2017

At Whipps Cross A&E today, want to thank staff who were going above and beyond despite #nhscyberattack @NHSBartsHealth

— Deefa Dog (@SuicidalAlcopup) May 12, 2017

NHS staff where I am dealing wonderfully without any systems. I don't envy them today! #nhscyberattack

— Ivy Eyes (@HerDearPhil) May 12, 2017

The massive cyber hit is part of a wider international attack and there is no evidence that patient data has been compromised, Theresa May said.

The attack is believed to have hit 74 countries.

GP surgeries were also hit.

Liverpool GP Dr Chris Mimnagh told The Guardian his surgery could only deal with urgent cases after the attack.

He said: “Unable to access our clinical system – as a precaution our area has severed links to the wider NHS, which means no access to our national systems, no computers means no records, no prescriptions, no results, we are dealing with urgent problems only, our patients are being very understanding so far.”

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