department for work and pensions
Joy Worrall was left with just £5 to her name.
“In the future, the longest length of a sanction will be six months," Amber Rudd has announced.
"I want to give them the heartache that I've had for two years."
"We're frankly sick of these disrespectful government responses that treat us like dirt".
One struggling single mother told us: "More than half of my earnings are going on bills and debt."
Charities fear new one-stop process will lead to more people losing payments.
“It is not for the DWP to interfere with the GP and their patient," one critic says.
The chair of the work and pensions committee said: "the lack of compassion is staggering."
The decision comes after years of complaints about the system.
Those hit by the scandal are owed an average of £4,000.