universal credit
“The fact that Universal Credit is digital-by-default has made a really big assumption about the level of digital access amongst potential claimants."
The year began and ended with Brexit, and negotiations dominated the news cycle throughout. But 2018 was also a year of triumph, controversy, disruption and one baking hot summer. Here are the big stories that kept us all hooked over the last 12 months...
I work with people struggling under the policy, but we never expected to see so much brokenness in people’s eyes, so much stress and anxiety
“What we don’t think of, what we take for granted, what most people might think nothing of – means the world to others."
"I need to prepare my son that things are going to be hard.”
It's not just universal credit – it's the plethora of policies that have left some 14million Britons in poverty
Figures show vast sums spent on health and disability assessment of benefit claimants - as charities call for urgent reforms.
"The priority for me is making sure we get it right."
Women feel safer and more willing to report assaults to police in Leeds’ legal sex worker zone.
Social housing lettings to under-30s have decreased by a third in eight years.